Terms & Conditions

These Terms and Conditions ("Terms") govern the provision of services by Peak District Laundry Ltd ("we", "us", "our"), a company registered in England, operating from Unit 5, Cartledge House Business Centre, Great Hucklow, Derbyshire, SK17 8RG.

By using any of our services — including commercial laundry, dry cleaning, ironing, embroidery, linen hire, cleaning, and housekeeping — you ("the Customer") agree to be bound by these Terms. Please read them carefully before placing an order or engaging our services.

We reserve the right to update these Terms from time to time. The latest version will always be available on our website. Continued use of our services following any changes constitutes acceptance of the revised Terms.

We provide the following services, subject to availability and capacity:

• Commercial Laundry — washing, drying, ironing, and folding of linens, bedding, towels, workwear, and domestic laundry.
• Dry Cleaning — professional cleaning of suits, dresses, coats, delicates, wedding dresses, curtains, and specialist fabrics.
• Rug & Upholstery Cleaning — deep cleaning of rugs, carpets, sofas, armchairs, mattresses, and other soft furnishings.
• Alterations & Repairs — hemming, button replacement, zip repairs, seam repairs, and general garment mending.
• Specialist Stain Removal — treatment of stubborn stains including wine, grease, ink, blood, food, and mould.
• Bespoke Embroidery — logo embroidery, monogramming, uniform branding, and custom designs on textiles.
• Linen Hire & Sales — supply of bed linen, towels, and table linen for hire or purchase.
• Collection & Delivery — scheduled pickup and delivery across the Peak District (Monday, Wednesday, and Friday).
• Cottage & Holiday Let Cleaning — changeover cleans, deep cleans, regular maintenance, and welcome pack preparation.
• Housekeeping — regular housekeeping, commercial cleaning, end of tenancy, spring cleaning, and hot tub cleaning.

All services are provided on a best-efforts basis. We will exercise reasonable care and skill in the performance of all services. Specific turnaround times are estimates and not guaranteed unless expressly agreed in writing.

All prices are provided on application and may vary depending on the nature, volume, and complexity of the work. We will provide a quote or estimate before commencing work wherever practicable.

Payment terms are as follows:

• Domestic customers: payment is due on collection or delivery of completed items.
• Commercial customers: payment terms will be agreed in writing and are typically 14 or 30 days from the date of invoice.
• Linen hire: invoiced on a regular schedule as agreed with the customer.
• Cleaning and housekeeping: invoiced upon completion of each clean or on an agreed schedule for regular contracts.

We accept payment by bank transfer, cash, and major debit/credit cards. We reserve the right to charge interest on overdue invoices at a rate of 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Prices are exclusive of VAT unless otherwise stated. If we become VAT-registered, VAT will be added at the prevailing rate.

We offer a collection and delivery service across the Peak District and surrounding areas. Our regular delivery days are Monday, Wednesday, and Friday, though we may accommodate additional requests where possible.

Items must be ready for collection at the agreed time. If we are unable to collect due to the customer's unavailability, we may charge a re-collection fee. Items left for collection must be clearly labelled and separated where different services are required.

Risk in the items passes to us upon collection and returns to the customer upon delivery. We will take reasonable care of all items in our possession, but we are not responsible for items left unattended after delivery.

We reserve the right to refuse collection of items that are excessively soiled, contaminated, or pose a health and safety risk. In such cases, we will notify the customer and discuss alternative arrangements.

We will exercise reasonable care and skill in handling all items entrusted to us. However, we accept no liability for:

• Damage caused by inherent defects in the fabric, construction, or finish of any item, including colour fastness issues, shrinkage, or deterioration due to age or wear.
• Items with incorrect or missing care labels, or items where the care label instructions are inadequate or misleading.
• Pre-existing damage, stains, or defects not disclosed to us at the time of collection.
• Loss or damage to buttons, buckles, zips, trimmings, or other accessories that are loose, fragile, or not securely attached.
• Items left uncollected for more than 90 days, which may be disposed of after reasonable attempts to contact the customer.

Our total liability for any claim arising from loss of or damage to items shall not exceed ten times the cost of the service provided for that item, or the fair market value of the item (whichever is lower). We strongly recommend that customers insure high-value items independently.

Claims for loss or damage must be notified to us within 48 hours of delivery. We will investigate all claims promptly and fairly.

We maintain comprehensive business insurance covering public liability and goods in transit. Details are available upon request.

Domestic customers may cancel an order at any time before work has commenced, and no charge will apply. Once processing has begun, cancellation may incur a charge for work already completed.

Commercial contracts may be terminated by either party with 30 days' written notice, unless otherwise agreed in the contract terms. Any outstanding invoices remain payable upon termination.

For cleaning and housekeeping services, cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations or no-shows may incur a cancellation fee of up to 50% of the agreed service cost.

Refunds will be considered on a case-by-case basis where we have failed to meet the agreed standard of service. We will always endeavour to re-process items or rectify any issues before offering a refund.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process personal data (such as your name, email address, phone number, and address) solely for the purpose of providing our services, managing your account, and communicating with you about your orders. We do not sell, rent, or share your personal data with third parties for marketing purposes.

Our website uses cookies to enhance your experience and analyse site usage. You can manage your cookie preferences via the cookie settings on our website. For more information, please refer to our cookie consent banner.

You have the right to access, rectify, erase, or restrict the processing of your personal data. To exercise these rights, or to make a data protection enquiry, please contact us at [email protected].

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer records are typically retained for 6 years in accordance with HMRC requirements.

We take all complaints seriously and are committed to resolving any issues promptly and fairly. If you are not satisfied with any aspect of our service, please follow the procedure below:

1. Initial Contact — Please contact us as soon as possible by phone on 01298 605555, by email at [email protected], or by WhatsApp. Please provide details of the issue, including photographs where relevant.
2. Investigation — We will acknowledge your complaint within 2 working days and investigate thoroughly. We may need to inspect the item(s) in question.
3. Resolution — We will aim to resolve all complaints within 14 working days. Where appropriate, we will offer to re-process items, provide a partial or full refund, or agree an alternative resolution.
4. Escalation — If you remain dissatisfied, you may escalate the matter to the Textile Services Association (TSA) or seek advice from Citizens Advice.

Force Majeure — We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, industrial action, utility failures, or government restrictions.

Entire Agreement — These Terms, together with any written quotation or contract, constitute the entire agreement between us and the customer. No oral or written representation made prior to these Terms shall form part of the agreement.

Severability — If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Governing Law — These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Waiver — No failure or delay by us in exercising any right or remedy shall constitute a waiver of that right or remedy.

If you have any questions about these Terms and Conditions, please contact us: